STORE POLICIES

Because We Care

Terms of Use

ArtisnHp Studio makes available information and materials on its website www.artisanhp.com subject to the following terms and conditions (Terms of Use). Your use of www.artisanhp.com constitutes your agreement to follow and be bound by these Terms of Use; if you do not agree to the Terms of Use you may not use the site. Artisanhp Studio reserves the right to change these Terms of Use periodically without prior notice.

In these Terms and Conditions, the user of the Website is referred to as "you" or "your" and the provider of the website is referred to as “Artisanhp Studio”, “Artisanhp” “www.artisanhp.com", "we", "us" or "our". 

Shipping

We at Artisanhp offer flat Rs. 50 shipping in India for all the orders.

All orders usually get shipped within 4-6 working days. So you can expect delivery between 10-12 days. This is subject to change in circumstances like the COVID-19 Pandemic and orders & shipping may be delayed.

You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24hrs for the status of the shipment to correctly display at the tracking link.

In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we may contact you on your email id or phone number provided by you.

We only make use of reliable courier companies and our shipping is powered by Shiprocket. Artisanhp is not liable for any delays in delivery by the Courier Company or on account of any factors beyond the control of Artisanhp. We shall endeavor to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.

In the unlikely event that delivery is not possible for any reasons outside the control of Artisanhp, including but not limited to poor courier services in the delivery area, inaccessibility of the delivery area, force major events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by full refund.

Return / Refund / Replacement 

If you have received a damaged product :

Drop us a message on Instagram at @artisanhp with images of the damaged product within 2 days of receiving the order in its complete original packaging. We will check and get back to you with whether we can replace the product (based on availability) or refund your money. Please allow 24-48hrs for us to get back to you.

The complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.

Please note that we do not offer exchanges, and refunds are applicable only in the case you receiving a damaged/broken product.

Customer Service Policy

Artisanhp is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct.

 

Standard delivery time frames are between 4 -15 business days; in the event that an ordered item is not available, or we are unable to fulfill your order for any reason whatsoever, we will notify you within 5 business days for instructions to arrange an agreeable alternative item, a backorder or a full refund, as the case maybe.